Delivery & Returns

Our Coffee is roasted and packed fresh to order. We will endeavour to dispatch within 24-48 hours of receipt either by Royal Mail or Courier. For UK Mainland, please allow up to 5 working days for delivery.

If you have any queries, please get in touch PRIOR to placing your order so that we can ensure that we can fulfil your requirements.

Royal Mail Deliveries
We send these orders by 48 TRACKED post. Most parcels are relatively bulky and may not fit through a letter box. If no one is home, Royal Mail will leave a note if the parcel cannot be left. Please inform us of any special delivery requirements on your order form.

We only post orders within the UK. At the moment we do not ship to other countries. Unfortunately, due to GPSR

regulations, this currently includes Northern Ireland.

Collection
Customers living in the Norfolk/Suffolk area can arrange to collect their order. Please note that we will require at least 24 hours to prepare and pack your order.

VAT
Coffee itself is not a VAT rated product. If specific delivery instructions are required which require additional charges, then VAT will be added to the delivery cost.

Orders on Friday or over Weekend
All orders placed after 12pm on Friday or over Saturday and Sunday will be processed on the Monday and dispatched on Tuesday. We can arrange an emergency Saturday delivery at an extra cost please contact our team on 07722089505 for further information.

Returns
In the event that the customer wishes to return goods, The Company will replace the product free of charge or refund costs incurred at the customer’s option.